| PLEASE NOTE THAT YOUR USE OF OUR SITE CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE POLICIES. |
The following Polices apply to Repair & Return items only! (items that you have
shipped us to be repaired and then returned to you) These Policies do not apply to
our online store. Our online store has it's own Policies that are accessible from the
"Customer Service" link available on any page of our online store.
shipped us to be repaired and then returned to you) These Policies do not apply to
our online store. Our online store has it's own Policies that are accessible from the
"Customer Service" link available on any page of our online store.
PAYMENT OPTIONS
We accept VISA and MasterCard (credit and debit). We also accept payments through
PayPal as long as you have a confirmed address. (email us for instructions on how to
pay with PayPal)
We do not ship C.O.D.
CONTACTING US
For us to provide the fastest and best service possible for your questions and inquiries,
please email us. We strongly recommend that you use our email contacts provided
instead of calling us directly. Only the internet department has immediate access to your
internet-related questions. All internet questions are answered as fast as possible and in
the order they are received. We ask that you please do not submit a question by both
email and phone, as this will only slow down the response to your questions further. If
you wish to call us directly please keep in mind that we may not have instant access to
your specific questions and may require us to call you back to get the information you
are requesting.
CUSTOMER SERVICE EMAIL (for fastest service)
service@realdiesel.com
WARRANTY POLICY
Limited Warranty
Real Diesel Injection Service guarantees rebuilt diesel fuel injection pumps, diesel fuel
injectors, and turbochargers to be free from defects in workmanship and materials under
normal use and service for a period not to exceed twelve (12) months from date of
product delivery. Real Diesel Injection Service does not warrant any other products
supplied by Real Diesel Injection Service. These products are warranted by the
manufacturer and not by Real Diesel Injection Service. This warranty does not apply to
products provided by Real Diesel Injection Service on a no-charge basis. Our liability for
breach of any and all warranties is limited to refunding our invoice price of the product,
or at our option, replacement or repair of any product which our inspection discloses to
our satisfaction to have been defective, but not the costs of removal or installation of any
product. Repair will be performed at our facilities. Proof of purchase is required. This
warranty shall not apply to normal wear and tear, nor to any product or products which
have been subjected to misuse, abuse, neglect, accident, modification, or to damage
caused by water or other contaminants being present in the fuel, nor to any product or
products improperly installed, applied, or serviced, nor to any product or products that
have had any sealing wire, sealing lacquer, or any other tamper proof device tampered
with, cut, removed or replaced. It is the owner's responsibility to operate and maintain
the equipment as specified in the applicable O.E.M. operation and maintenance manuals.
Any technical advise or recommendations rendered by us is gratis, and may not apply to
the purchaser's circumstances. Such advise is based on technical data which we belive
to be reliable, but is intended for use by persons having the appropriate skill and
know-how and ability to analyze the application where the product will be used and apply
the information to it at their own discretion and risk. The sale of our products under any
other warranty or guarantee, expressed or implied, is not authorized by the company. No
agent, employee, or representative of Real Diesel Injection Service has any authority to
bind Real Diesel Injection Service to any additional representations or warranties. This
guarantee and warranty is in lieu of all implied warranties.
SHIPPING & DELIVERY POLICY
All orders shipped inside the United States of America (lower 48 states) will be shipped
via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select services
only. All shipments to Alaska and Hawaii are shipped via UPS Air services only.
We DO NOT ship C.O.D.
We DO NOT ship to P.O. Boxes
PRIVACY POLICY
We never sell or rent your personal information to any third parties under any
circumstances. We value your trust very highly, and will work to protect the privacy of
any personal information you provide to us. You have the right to control your personal
information as you see fit. We collect only the personal information you allow us to
collect, and then it is used only to help us serve you better.
We are not responsible for items left here over 30 days.
Prices are subject to change without notice. All prices are in US dollars.
We accept VISA and MasterCard (credit and debit). We also accept payments through
PayPal as long as you have a confirmed address. (email us for instructions on how to
pay with PayPal)
We do not ship C.O.D.
CONTACTING US
For us to provide the fastest and best service possible for your questions and inquiries,
please email us. We strongly recommend that you use our email contacts provided
instead of calling us directly. Only the internet department has immediate access to your
internet-related questions. All internet questions are answered as fast as possible and in
the order they are received. We ask that you please do not submit a question by both
email and phone, as this will only slow down the response to your questions further. If
you wish to call us directly please keep in mind that we may not have instant access to
your specific questions and may require us to call you back to get the information you
are requesting.
CUSTOMER SERVICE EMAIL (for fastest service)
service@realdiesel.com
WARRANTY POLICY
Limited Warranty
Real Diesel Injection Service guarantees rebuilt diesel fuel injection pumps, diesel fuel
injectors, and turbochargers to be free from defects in workmanship and materials under
normal use and service for a period not to exceed twelve (12) months from date of
product delivery. Real Diesel Injection Service does not warrant any other products
supplied by Real Diesel Injection Service. These products are warranted by the
manufacturer and not by Real Diesel Injection Service. This warranty does not apply to
products provided by Real Diesel Injection Service on a no-charge basis. Our liability for
breach of any and all warranties is limited to refunding our invoice price of the product,
or at our option, replacement or repair of any product which our inspection discloses to
our satisfaction to have been defective, but not the costs of removal or installation of any
product. Repair will be performed at our facilities. Proof of purchase is required. This
warranty shall not apply to normal wear and tear, nor to any product or products which
have been subjected to misuse, abuse, neglect, accident, modification, or to damage
caused by water or other contaminants being present in the fuel, nor to any product or
products improperly installed, applied, or serviced, nor to any product or products that
have had any sealing wire, sealing lacquer, or any other tamper proof device tampered
with, cut, removed or replaced. It is the owner's responsibility to operate and maintain
the equipment as specified in the applicable O.E.M. operation and maintenance manuals.
Any technical advise or recommendations rendered by us is gratis, and may not apply to
the purchaser's circumstances. Such advise is based on technical data which we belive
to be reliable, but is intended for use by persons having the appropriate skill and
know-how and ability to analyze the application where the product will be used and apply
the information to it at their own discretion and risk. The sale of our products under any
other warranty or guarantee, expressed or implied, is not authorized by the company. No
agent, employee, or representative of Real Diesel Injection Service has any authority to
bind Real Diesel Injection Service to any additional representations or warranties. This
guarantee and warranty is in lieu of all implied warranties.
SHIPPING & DELIVERY POLICY
All orders shipped inside the United States of America (lower 48 states) will be shipped
via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select services
only. All shipments to Alaska and Hawaii are shipped via UPS Air services only.
We DO NOT ship C.O.D.
We DO NOT ship to P.O. Boxes
PRIVACY POLICY
We never sell or rent your personal information to any third parties under any
circumstances. We value your trust very highly, and will work to protect the privacy of
any personal information you provide to us. You have the right to control your personal
information as you see fit. We collect only the personal information you allow us to
collect, and then it is used only to help us serve you better.
We are not responsible for items left here over 30 days.
Prices are subject to change without notice. All prices are in US dollars.
| JOHN DEERE® INTERNATIONAL® PERKINS® CATERPILLAR® CUMMINS® DODGE® CHEVY® FORD® VOLKSWAGEN® |
| All trademarks and brands are the property of their respective owners. All prices are in US dollars. Prices are subject to change without notice. Use of this site constitutes your unconditional agreement to follow and be bound by our Terms of Use and Policies. © 2008 Real Diesel Injection Service LLC. All Rights Reserved. |
SM
